Tactical RMM Troubleshooting

Common Issues/All Problems

Date and Time Synchronization

Ensure that your date/time is properly configured. Replace Asia/Manila with your own time zone. You can set the time zone using the commands below.

To set the time zone:

sudo timedatectl set-timezone Asia/Manila

To set the time:

timedatectl set-time 21:45:53

To set the date:

timedatectl set-time 2025-03-31

Server Troubleshooting Script

While this script can help you to check what goes wrong, Tactical RMM has a discord server where you can also ask for help.

First, ensure that dig is installed via the dnsutils package:

sudo apt update && sudo apt install -y dnsutils

Next, download and run the troubleshooting script:

wget -N https://raw.githubusercontent.com/amidaware/tacticalrmm/develop/troubleshoot_server.sh
chmod +x troubleshoot_server.sh
./troubleshoot_server.sh

Updating the server through their update script can also help fix most of the post-install issues:

Make sure DNS (name resolution) was setup properly

If you're having trouble installing agent or connecting to the client device, make sure you can ping the 3 subdomains you set in the installation. You can test it by pinging the subdomains from the agent/client device.

ping rmm.example.com

ping mesh.example.com

ping api.example.com 

 

Bonus tip

linux rmm agent script